Personal Care Frequently Asked Question (FAQ)

What services do I need?

Our team is experienced at asking the right questions to determine the appropriate services for best managing each case. One of our nurses may schedule a personal visit with the patient and any family members to learn more and carefully assess the situation. This results in a detailed Care Plan that clarifies what services are best for the client. Keep in mind that we constantly monitor each situation to keep up with the client’s evolving situation.

Are all Haven employees proven trustworthy and competent?

Our employees are the most essential reason behind our success, with all the personal emotion and skill they put into the care they provide – assuring that those we serve feel comfortable and at ease in their own homes. We attract the most qualified candidates, and each potential team member is vetted through several steps.

Does the company provide back-up coverage?

We are on call 24 hours a day, 7 days a week, 365 days a year. Our clients will never be left unattended during pre-arranged schedules.

Are the workers insured while working in my home?

All staff members are fully insured, in accordance with specific state laws. They are also fully bonded against theft.

Are employees supervised on a regular basis?

All employees are updated weekly regarding their clients’ cases. Our nurses supervise Personal Care team members on-site, carefully monitoring the condition of the patient and reporting any changes in his/her physical condition to the family and/or physician.

How much will this cost?

Personal Care offers many great advantages, and you may discover that it can be a cost-effective solution for your needs. Haven and Associated Home Care are committed to keeping your expense as low as possible. We accept private health insurance, workers’ compensation insurance, long-term care insurance and payment through area ASAPs (Aging Services Access Points). We work with long-term care insurance companies and are happy to help guide you through the process of filing a claim.

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